Question 1

How do I know a product is genuinely handmade?

Accepted Answer

Every product on SellWhatUMade comes with a digital authenticity certificate verified by our team. You can scan the QR code on your packaging to see the artisan's profile, video of the craft process, and the official certificate.

Question 2

What happens if my item arrives damaged?

Accepted Answer

Submit a damage claim through your order history within 48 hours of delivery. Upload photos of the damaged item and we'll process either a replacement or full refund within 3-5 business days after our quality check.

Question 3

How long does delivery take to rural areas?

Accepted Answer

Most urban deliveries take 3-5 business days. Rural and remote areas typically require 7-12 business days. You'll receive SMS tracking updates throughout the journey, including when your package reaches the nearest hub.

Question 4

Can I return a handcrafted item?

Accepted Answer

Yes. We offer a 7-day return policy on all items. Since these are handcrafted pieces, we ask that items be returned in original condition. Visit our Returns page for the full process.

Question 5

How do I contact a specific artisan?

Accepted Answer

Visit the artisan's storefront page and use the 'Contact Artisan' button. You can send them a message directly. Most artisans respond within 24 hours.

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